Refund & Return Policy of Bear Gear

1. Introduction

At Bear Gear, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and how to proceed with a return or refund.

2. Returns

Eligibility:
You have [30/60/90] days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

Non-returnable Items:
Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized items
• Items marked as “Final Sale”

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us:
   Email us at [Insert Contact Email] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

2. Pack Your Item:
   Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

3. Ship the Item:
   Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs:
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] with your order number and details about the product condition.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check Your Bank Account:
   It may take some time before your refund is officially posted.

2. Contact Your Credit Card Company:
   There is often some processing time before a refund is posted.

3. Contact Your Bank:
   There is often a processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Insert Contact Email].

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.

8. Sale Items

Only regular priced items may be refunded. Sale items are not eligible for a refund.